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DiamCalc Support Service

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FAQ

If I change or restore a computer, laptop or operational system and would like to reinstall DiamCalc 2.8.0 what should I do?

If I change or restore a computer, laptop or operational system and would like to reinstall GemCalc what should I do?

If I were to reinstall DiamCalc 2.8.0 on new OS would that change the Registration key?

When I want to run DiamCalc I get an alert box: "This software has expired. Please obtain a newer version from our websites ..." The Program does not start after this message. We tried to reinstall but with no effect. Please give me your advice

I am getting an error message "HASP not found" or “HASP key with valid license for this software edition is not found (H0007)” when I try launching DiamCalc. What should I do?

I upgraded my DiamCalc to version 3.0 and purchased the special hasp. But when I upgraded my computer to Windows 7, DiamCalc no longer works properly. It comes up, but when I click on any of the menu items, the program locks up and will not respond to any demands. How do I correct this?

Since updating to Windows 8.1 my HASP drivers are not working. Will you be making an update of them?

Unfortunately our USB Hasp key is broken. What shall we do?

What graphics card I need to view and record images and video in HDR?

Are DiamCalc and GemAdviser compatible with Vista?

Can DiamCalc be installed on an Apple computer?

How do we arrange for use DiamCalc on a new notebook?

What is the difference between DiamCalc and DiamCalc Pro?

Is it possible to export SARIN (SRN) files into STL format using DiamCalc?

Why is the DXF format not loaded into my DiamCalc?

What do colors mean in Parameters quality and Proportions section?

If I have two dmc files how can I see stone from one dmc with lighting from another dmc? Without changing pozition and spectrum of stone

What is the using of View distance if we have the Head distance?

Is it possible to show two simultaneous views of a diamond and to change the parameters of one of them to compare its appearance?

Can DiamCalc work with different type of gemstones, Sapphire, Quartz, Topaz etc.?

How can I work in DiamCalc with arbitrary cut?

I have a registered DiamCalc version 3.0. I have to make an appraiser of a cushion, but I do not have any 3D model of a cushion. I tried to download the cushion from PACOR but they do not work on DiamCalc. What can I do?

What is new in the DiamCalc?

How to make a concave contour like Heart shape or Star shape in the Cut Designer?

What is the difference between DLL cut and cut made with Cut Designer?

What program do I need to view and edit DLL file?

I would like to know about fancy colour diamond optimization software. What is the price and what would be procedure to acquire that fancy colour diamond optimization software ?

I know that each brilliance analyser has different results. How accurate is the Brilliance calculated by DiamCalc? Can I use the DiamCalc results and mention them an appraisal that the brilliance of a particular stone is Good to Very Good? How do the DiamCalc results compare with a Brilliancescope or any other hardware based unit?

What is orientation X, Y, Z of the model in DiamCalc relatively to the model in GemCad?

What quality of images we are able to print from DiamCalc?

Where do I get the RNDDAT.DBF or any Rappaport files?

I registered with RapNet and have downloaded their RapNet99 application. I tried opening the DBFCONV application, but got a "Cannot load DBC libraries...need full version" error. How can I load their prices into DiamCalc?

I am getting an error message "Unable to access HASP SRM Run-time Environment. You may need install newer hasp device driver." What should I do?

I am getting an error message "No matching feature found (H0050)" or "Feature not found. You may need to update hasp key firmware (H0031)." What should I do?

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